A better way to send & receive faxes online.
Send and receive faxes instantly from anywhere with
any device. Get your own dedicated local or toll-free
fax number now for only $5/month.
- Cancel Anytime
- 100% Refund Guarantee
- No Hidden Fees
Say goodbye to the old fax machine
No Fax Machine Needed
Toucan works with your existing phone and computer. There’s no equipment to buy and you don’t even need even need a fax machine. Sign up and start faxing in minutes.
Get a Dedicated Fax Number
All plans include a dedicated local or toll-free fax number with USA and Canada area code options to choose from. Add extra fax numbers after you sign up for only $5 each.
Try Toucan Free, Cancel Anytime
Our Refund Guarantee isn’t just an empty promise. If you’re not happy with Toucan, let us know within the first 7 days and you’ll get a full refund. No hassles. No fine print.
Fax online with any device, from anywhere in the world.
All you need is an internet connection and a phone or computer. Sign up for Toucan to start faxing instantly.
Toucan is a fully secure fax service that works with Windows, Mac, Android, and iOS. Send and receive faxes wherever you go using any device.
Reliability isn’t the only
feature automatically included
Local & Toll Free Numbers
Get a local or toll-free fax number and pick your area code with USA and Canada options available.
Fax Online from Anywhere
Send and receive faxes from planes, trains, taxis, ships, buses, hot air balloons, and everywhere in between.
Works on All Devices
Toucan Fax works with any phone or computer including Windows, Mac, Android phones, and iPhones.
Instant Activation
Start faxing online immediately after you sign up. You’ll get a dedicated fax number that works instantly.
No Fax Machine Needed
With Toucan Fax, there’s no equipment to buy and no software to install. Just login to start faxing now.
Unlimited Fax Storage
All Toucan plans include unlimited fax storage, and you can search for your old fax records anytime.
All plans include the same great features
No Hidden Fees
No Long-Term Contracts
No Setup Fees
Dedicated Fax Numbers
USA & Canada Options
Works on Android & iPhone
24/7 Customer Support
Add Up to 10 Recipients
$0.04 For Extra Pages
Automatic Email Alerts
Save Your Contacts
International Faxing
Get a new fax number and fax online today
Choose Your Plan
No nickels, no dimes. Our plans start at only $5/month and always include the same great features.
Pick a Fax Number
We have Local and Toll-Free fax numbers available in the USA and Canada. Add extra lines for only $5.
Checkout & Pay
Sign up with confidence and get a 100% refund if you’re not happy. No hassles, no fine print. Guaranteed.
Start Faxing Instantly
You can send and receive faxes immediately after you sign up. Use Toucan from any computer or phone.
Frequently Asked Questions
What do I need to use Toucan Fax?
You just need a computer or a mobile phone with an internet connection! There are no fax machines or physical equipment needed to send and receive faxes with Toucan. You can send and receive faxes online from anywhere, using any device, with Toucan Fax.
How does the Refund Guarantee policy work?
Toucan offers a 100% Refund Guarantee to all new customers. If you cancel the service within the first 7 days, you will get a full refund upon request. Just contact our customer support team within the first 7 days, and we will issue a full refund if you are not happy with the service. You can cancel at any time for any reason, but you must cancel within the first 7 days to be eligible for the 100% Refund Guarantee. If you cancel the service after the first 7 days, you will not be eligible for a refund under any circumstances.
Will my credit card be charged the same day I sign up?
Yes. Your credit card will be charged immediately when you sign up for a new account. Your credit card will continue to be charged every 30 days for your monthly subscription plan until you cancel your account.
Are there long-term contracts or setup fees?
No! There are $0 setup fees, and all accounts are billed on a month-to-month basis. You can cancel at any time for any reason. Just submit a help ticket from the Contact Us page or click the Close Account button on the Settings page within the customer account dashboard.
Does Toucan offer fax number porting?
No. Toucan does not offer fax number porting services. You can’t port your existing fax number into Toucan from another provider, and you can’t port your Toucan fax number out of Toucan to another provider. If you sign up for Toucan and close your account, you will lose your Toucan fax number. Please do not sign up for Toucan if you need a fax service that offers fax number porting services.
How do I send an outbound fax?
Login to your Toucan Fax account, click the SEND FAX button, input your recipient’s fax number, upload the files you wish to send as a fax, and then click the SEND FAX button at the bottom of the page.
How do I receive an inbound fax?
All Toucan subscription plans include a dedicated fax number that’s used exclusively for your account. To receive an inbound fax, simply provide the sender with your 10-digit Toucan fax number. When you receive a new inbound fax, the Toucan system will send you an automated notification email that will include the inbound fax as a PDF attachment. You can open the PDF directly from the email, or you can login to the Toucan Fax account dashboard to view the fax on the Inbox page.
Does Toucan provide dedicated fax numbers?
Yes! All Toucan subscription plans include a dedicated fax number that’s exclusively assigned to your account. Toucan does not offer shared fax numbers. Your Toucan fax number is only used for your account and is reserved for your exclusive use for as long as your Toucan account remains open.
Can I send a fax to multiple recipients at the same time?
Yes! You can add up to 10 recipients for each outbound fax that you send.
Can I send faxes to international fax numbers?
Toucan Fax only supports sending outbound faxes to fax numbers in the United States and Canada. You can receive faxes from any country in the world, but your Toucan fax number can only send outbound faxes to the United States and Canada.
Is Toucan Fax a HIPAA compliant online fax service?
Toucan Fax is a secure online faxing service, and completely HIPAA compliant (Health Insurance Portability and Accountability Act). In order to keep your information protected and safe, Toucan Fax implements all the administrative, physical, and technical safeguards required by HIPAA.
Anytime you interact with our Toucan Fax service, all information is protected by a secure server with a firewall and SSL encryption. The entire system is HTTPS and routinely backed up in multiple secure data centers on a daily basis. Toucan Fax does not store your credit card information on our servers. All credit card information is stored with Stripe.com, a PCI Service Provider Level 1 service.
Toucan Fax is hosted in a state-of-the-art SAS 70 Type II, SSAE 16 facility that has achieved ISO 27001 certification. Physical access is strictly controlled by professional security staff utilizing video surveillance, state-of-the-art intrusion detection systems, and other electronic means.
Will I be notified each time I send or receive a new fax?
Yes! The Toucan system will send you an automatic email notification each time you send or receive a new fax. If you would like to disable these notifications, please login to your Toucan Fax account dashboard, click the Settings link, then click the Notifications link, and then disable the toggles for the types of notifications that you would like to disable.
Does Toucan provide dedicated fax numbers?
Yes! All Toucan subscription plans include a dedicated fax number that’s exclusively assigned to your account. Toucan does not offer shared fax numbers. Your Toucan fax number is only used for your account and is reserved for your exclusive use for as long as your Toucan account remains open.
How do I change my Toucan Fax subscription plan?
You can change your monthly subscription plan at any time. Login to your Toucan Fax account dashboard, click the Settings link, then click the Change Plan link. On this page, you can upgrade or downgrade your subscription plan at any time.
What if I need more than 1 fax number?
You can add extra fax numbers to your account for just $5 per month for each additional fax number. All extra fax numbers share the same monthly allotment of fax pages included with your subscription plan. For example, if you have 4 fax numbers on your account and your plan includes 100 fax pages per month, all faxes sent or received using any of those 4 fax numbers would be counted against the same 100 fax page monthly allotment. To add additional fax numbers to your account, click the Settings link, then click the Add New Numbers link. New fax numbers will be activated and ready for immediate use after you click the Add New Fax Number button on this page.
How do I deactivate fax numbers on my account?
Login to your Toucan Fax account dashboard, click the Settings link, then click the Delete Numbers link. On this page, you can cancel fax numbers that you no longer need. Please note that you can’t cancel the original fax number that was selected when you first signed up for Toucan. When you cancel a fax number, that fax number is immediately deactivated and can’t be added to your account again in the future. We are unable to recover or reactivate fax numbers that have been removed from your account.
Why did my fax result in a failure?
In most cases, the issue is either with the recipient’s fax number or the file(s) you uploaded on the Send a Fax page. When an outbound fax fails to send, the Toucan system will send you an email notification that includes the Fax Error Code. The error code will indicate why the fax failed. If you’re experiencing issues with a failed fax, please contact our support team, and we will provide further assistance.
What file formats are supported for outbound faxes?
Toucan Fax supports the following file formats: DOC, DOCX, PDF, JPG, and HEIC.
How do I change my Toucan Fax account password?
If you need to change your password for any reason, please visit https://toucanfax.com/Account/ForgotPassword", input your Toucan email login, and click the RESET button. The Toucan system will send you an automated email with a secure link to change your password.
How do I block spam faxes?
Unfortunately, it’s impossible to prevent someone from sending a fax to your Toucan Fax number, but we have made it easy to block unwanted faxes. If you receive an unwanted spam fax, simply click the BLOCK link on the Inbox page while logged into the Toucan Fax account dashboard. Clicking the BLOCK link will silence all future email notifications for the blocked fax number, but the fax records will still appear on the Inbox page. Please note that Toucan will never charge you for unwanted spam faxes. Spam faxes automatically get deducted from your monthly fax page usage just like any other fax, but we are happy to credit your account for the spam faxes if any fax page overages are incurred. Please contact our support team if you have any questions or need help.
How much are fax page overage fees?
Any fax pages used over the monthly allotment included with your Toucan subscription plan will be billed at $0.04 USD per fax page. For example, if your subscription plan includes 100 fax pages per month and you use 105 fax pages, the overage fee would be $0.20 USD. You can upgrade or downgrade your subscription plan at any time on the Change Plan page in the Toucan Fax account dashboard.
How do I cancel my Toucan account?
We would hate to see you leave, but you are free to cancel the service at any time for any reason. To close your account, login to the Toucan Fax account dashboard, click the Settings link, then click the Close Account link to go to the Close Account page. If you need help closing your Toucan account, please contact our customer support team, and we will provide further assistance.
Please note that you will lose access to your Toucan account and your Toucan fax number(s) immediately after you cancel the service on the Close Account page. Toucan does not offer fax number porting services, and you can’t port your fax numbers to another provider if you cancel your Toucan account. There are no prorated refunds if you close your account before the next monthly billing cycle.
Please take note of the Toucan cancellation policy before you decide to close your account. If you contact Toucan customer support to cancel the service, your cancellation request will be processed the same day, and you will lose access to the Toucan service immediately after your cancellation request has been processed.
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