You just need a computer or a mobile phone with an internet connection! There are no fax machines or physical equipment needed to send and receive faxes with Toucan. You can send and receive faxes online from anywhere, using any device, with Toucan Fax.

Toucan offers a 100% Refund Guarantee to all new customers. If you cancel the service within the first 7 days, you will get a full refund upon request. Just contact our customer support team within the first 7 days, and we will issue a full refund if you are not happy with the service. You can cancel at any time for any reason, but you must cancel within the first 7 days to be eligible for the 100% Refund Guarantee. If you cancel the service after the first 7 days, you will not be eligible for a refund under any circumstances.

Yes. Your credit card will be charged immediately when you sign up for a new account. Your credit card will continue to be charged every 30 days for your monthly subscription plan until you cancel your account.

No! There are $0 setup fees, and all accounts are billed on a month-to-month basis. You can cancel at any time for any reason. Just submit a help ticket from the Contact Us page or click the Close Account button on the Settings page within the customer account dashboard.

Yes! Toucan offers online fax number porting. You can easily keep your current fax number if it is portable. The process is simple. First, go to our Port Fax Number page to see if your current fax number is portable. If your fax number is portable, simply sign up for a new Toucan account and pick a temporary fax number to begin. Then, contact our support team at hello@toucanfax.com to complete the paperwork required to port your current fax number to Toucan. When your port request is completed, we will swap your temporarily assigned fax number with your current fax number. Please keep in mind that porting your current fax number usually takes between 10 and 14 business days. In addition, to offset our administrative costs, there is a one-time charge of $20 for this fax porting service.

To send a fax, you will need to login to your Toucan account. Then, click the “Send Fax” button on the left-hand side of your dashboard page. This will take you to the SEND FAX page. Input your recipient’s fax number, upload the files you wish to send, and then click the SEND FAX button at the bottom of the page. Please review our How To Send A Fax page for more detailed instructions.

All Toucan subscription plans include a dedicated fax number that’s used exclusively for your account. To receive an inbound fax, simply provide the sender with your 10-digit Toucan fax number. When you receive a new inbound fax, the Toucan system will send you an automated notification email that will include the inbound fax as a PDF attachment. You can open the PDF directly from the email, or you can login to the Toucan Fax account dashboard to view the fax on the Inbox page.

Yes! You can easily send a fax from your personal email address. Start by writing an email and entering your recipient's fax number in the TO field, followed by @toucanfax.com. For example, if your recipient’s number is 1-888-555-7777, you would type 8885557777@toucanfax.com as your recipient on your email. Then, type a brief message into the Subject and Body sections of your email, attach your documents, and click the SEND button. That's it! Your Subject and Body sections of the email will be converted into a cover page and faxed along with your documents to your recipient. Please review our How To Send A Fax page for more detailed instructions.

Yes! You can add up to 50 recipients for each outbound fax that you send.

Toucan Fax only supports sending outbound faxes to fax numbers in the United States and Canada. You can receive faxes from any country in the world, but your Toucan fax number can only send outbound faxes to the United States and Canada.

Toucan Fax is a secure online faxing service, and completely HIPAA compliant (Health Insurance Portability and Accountability Act). In order to keep your information protected and safe, Toucan Fax implements all the administrative, physical, and technical safeguards required by HIPAA.

Anytime you interact with our Toucan Fax service, all information is protected by a secure server with a firewall and SSL encryption. The entire system is HTTPS and routinely backed up in multiple secure data centers on a daily basis. Toucan Fax does not store your credit card information on our servers. All credit card information is stored with Stripe.com, a PCI Service Provider Level 1 service.

Toucan Fax is hosted in a state-of-the-art SAS 70 Type II, SSAE 16 facility that has achieved ISO 27001 certification. Physical access is strictly controlled by professional security staff utilizing video surveillance, state-of-the-art intrusion detection systems, and other electronic means.

Yes! The Toucan system will send you an automatic email notification each time you send or receive a new fax. If you would like to disable these notifications, please login to your Toucan Fax account dashboard, click the Settings link, then click the Notifications link, and then disable the toggles for the types of notifications that you would like to disable.

Yes! All Toucan subscription plans include a dedicated fax number that’s exclusively assigned to your account. Toucan does not offer shared fax numbers. Your Toucan fax number is only used for your account and is reserved for your exclusive use for as long as your Toucan account remains open.

You can change your monthly subscription plan at any time. Login to your Toucan Fax account dashboard, click the Settings link, then click the Change Plan link. On this page, you can upgrade or downgrade your subscription plan at any time.

You can add extra fax numbers to your account for just $5 per month for each additional fax number. All extra fax numbers share the same monthly allotment of fax pages included with your subscription plan. For example, if you have 4 fax numbers on your account and your plan includes 100 fax pages per month, all faxes sent or received using any of those 4 fax numbers would be counted against the same 100 fax page monthly allotment. To add additional fax numbers to your account, click the Settings link, then click the Add New Numbers link. New fax numbers will be activated and ready for immediate use after you click the Add New Fax Number button on this page.

Yes! You can easily add up to 3 additional email addresses for each fax number to receive inbound and outbound fax notifications. Simply login to your Toucan dashboard, go to your SETTINGS, and click on your NOTIFICATIONS. Then, enter another email address, select whether you would like inbound or outbound fax notifications (or both), and click on the "Save Changes" button. Our automated system will send email notifications to any email address on your notifications page.

In most cases, the issue is either with the recipient’s fax number or the file(s) you uploaded on the Send a Fax page. When an outbound fax fails to send, the Toucan system will send you an email notification that includes the Fax Error Code. The error code will indicate why the fax failed. If you’re experiencing issues with a failed fax, please contact our support team, and we will provide further assistance.

Toucan Fax supports the following file formats: DOC, DOCX, PDF, JPG, and HEIC.