Toucan Privacy Policy Agreement | Toucan Fax

Toucan Fax LLC Privacy Policy

TOUCAN FAX LLC (“Toucan Fax”, “we”, “our”, or “us”) is an online fax service company. This Privacy Policy (“Policy”) explains how Toucan Fax collects, uses, and discloses information from and about you (“your information”) that TOUCAN FAX receives in the ways specified below.

TOUCAN FAX provides online fax services (the “TOUCAN FAX Services”) to our customers (“Customer” or “Customers”). Customers use the TOUCAN FAX Services to send and receive faxes.

TOUCAN FAX collects information when individuals visit and interact with ToucanFax.com (the “TOUCAN FAX Site”), and when Customers or End Customers use the TOUCAN FAX Services. The TOUCAN FAX Site and the TOUCAN FAX Services are collectively referred to as the “Services.” How TOUCAN FAX collects your information and what information TOUCAN FAX collects depends on how you interact with the Services.

By using or otherwise interacting with the Services, you acknowledge that TOUCAN FAX will collect, use, and disclose your information as described in this Policy.
Please read this Policy carefully. If you do not agree to this Policy, please do not use the Services.

Types of Information Toucan Fax Collects

Toucan Fax collects information that you provide to TOUCAN FAX, information that TOUCAN FAX collects automatically, and information from other sources.

Information You Provide to Toucan Fax.

TOUCAN FAX collects information you provide to TOUCAN FAX, depending on how you use the Services, when, for example, you create an account or purchase the Services, contact customer support, or input information into the Services. Depending on whether you are a TOUCAN FAX Site visitor or Customer, this information may include:

  • Contact Information such as your name, company name and details, mailing address, email address, phone number, country of residency.
  • Commercial information, including if you make or enable a transaction such as a purchase directly from the TOUCAN FAX Services. In such case, TOUCAN FAX will collect billing and financial information as necessary to process your charges, such as credit card number, postal and email address.
  • Customer support information including messages you send to TOUCAN FAX and audio recordings of customer service calls.
  • Any other information provided to TOUCAN FAX such as survey responses or feedback.

 

You can choose not to provide TOUCAN FAX with certain information, but then you may not be able to register with TOUCAN FAX or take advantage of all the functionality of our Services.

Customers and/or End Customers, as applicable, determine what Personal Data, if any, related to End Customers or End Users to process and/or to input into the TOUCAN FAX Services.

Information TOUCAN FAX Collects Automatically.

When you interact with the Services, TOUCAN FAX may automatically collect information about your browser, device, and use of the Services, including, but not limited to IP address, MAC address, approximate location, information about your activity on the Services (such as page views), device type, browser type, operating system and version, the web page you were visiting before you came to the Site, information you search for on the Site, locale preferences, your mobile phone carrier, time stamps associated with transactions, system configuration information, metadata concerning your files, website alias, responsive website or mobile website URL, and website URL. Some of this data is collected using cookies and similar technologies.

Information From Other Sources.

TOUCAN FAX may collect information about you from publicly and commercially available sources, as permitted by law, including but not limited to publicly available directories, social media, advertisers and business partners, and Customers.

How TOUCAN FAX Uses Your Information

TOUCAN FAX may use Services Data for the following purposes, unless indicated otherwise:

  • To provide and improve the Services;
  • To provide customer support and respond to your inquiries;
  • To communicate with you about the Services and to provide you updates, offers, and other information related to the Services (subject to any preferences TOUCAN FAX offers and/or required by law);
  • To advertise and market the Services to you, in accordance with applicable legal requirements and subject to any preferences TOUCAN FAX offers and/or required by law);
  • To analyze and research the functioning and use of the Services and develop new features and to conduct surveys;
  • To prevent fraud and protect the security and integrity of the Services; and to protect the rights, safety, security, interests, and property of TOUCAN FAX, Customers, End Customers, End Users, our partners, third parties, and members of the public;
  • To enforce our policies, including but not limited to this Policy, our Terms of Service Agreement;
  • To comply with legal requirements, including applicable laws, regulations, and legal process (e.g., subpoenas, warrants, or preservation requests); and
  • For any other purpose, with your consent.

 

TOUCAN FAX may aggregate, de-identify and/or anonymize any information collected through the Services so that such information is no longer reasonably capable of being associated with you. TOUCAN FAX may use aggregated or anonymized information (or information that was never associated with you) for any purpose, including for research and marketing purposes, and TOUCAN FAX may also share such information for any purpose with any third parties, at our discretion.

How TOUCAN FAX Share Your Information

TOUCAN FAX may share your information under the following circumstances:

·          Internally  - TOUCAN FAX shares your information with companies in our group and our employees as necessary in order to provide you with our Services and operate our business efficiently and effectively.

·          Service Providers  - TOUCAN FAX may share your information with third parties that work on our behalf to help TOUCAN FAX operate our business and provide the Services by performing services that include, without limitation: maintenance, payment processing, website hosting and database management services, data security, storage, analytics, website administration, legal or tax services, email management, consent management, and advertising. Service Providers must comply with this Policy and may only use your information to provide TOUCAN FAX with their services.

·          As required or permitted by law  - TOUCAN FAX cooperates in good faith with government and law enforcement officials and private parties to enforce and comply with the law and protect the rights of TOUCAN FAX, its customers and third parties. TOUCAN FAX will disclose your information if TOUCAN FAX, in our sole discretion, believe it necessary or appropriate: to respond to claims and legal process (including but not limited to subpoenas); to protect our or a third party's property, safety, or rights; to address any activity TOUCAN FAX considers to be, or to pose a risk of being, illegal, unethical or legally actionable; or as otherwise required or permitted by law. 

·          Business Transactions  - TOUCAN FAX may share your information if TOUCAN FAX sells, transfers or otherwise divests some or all of our assets in connection with a merger, acquisition, reorganization or sale of all or substantially all of our shares or assets or a similar transaction, in the event of bankruptcy, or contemplated of or diligence leading up to a potential corporate transaction.

·          With Your Consent  – TOUCAN FAX shares your information when TOUCAN FAX has your consent to do so.

Please note that if you choose to share your information on the Services (for example in the form of a comment or post on the TOUCAN FAX Sites, if such features are available), your information will be available to anyone who is able to view such information where you have shared it.

Your Choices and Rights

Marketing Emails.  You may choose not to receive our promotional or marketing emails by clicking on the “unsubscribe” link in those emails. Please note that even if you unsubscribe from our marketing emails, TOUCAN FAX will continue to send you transaction-related emails regarding products or Services that you have requested, certain non-promotional emails about TOUCAN FAX and our Services, and responses to your queries or feedback. 

Cookies and Similar Technologies.  When you interact with the Services, TOUCAN FAX (and third parties acting on our behalf) automatically collect certain information about your browser, device, and use of the Services through cookies, pixel tags, web beacons, local storage, and other similar technologies. Cookies are small text files stored on your browser or device, which allows TOUCAN FAX to provide certain features of the Services, personalize your user experience, and advertise our Services to you.

Your web browser may allow you to manage cookies and local storage. Each browser is different, so please, follow the directions provided in your browser’s “help” section to manage cookies. Please note that if you delete or disable cookies from our Services, some parts or functions of the Services may not work properly for you.

“Do Not Track” Signals.  “Do-not-track” (“DNT”) is a setting offered by some browsers. DNT signals are not yet uniform, so TOUCAN FAX, like many other website operators, do not currently recognize or respond to DNT signals.

Third Party Links and Content

The Services may contain third-party content or links to third-party websites and services. When you interact with such content or visit a third-party website, or install a third party app or use a third party service, you will be providing third parties with your information. Such third-party content and sites are not governed by this Policy, and TOUCAN FAX has no control over how third parties use your information, nor are TOUCAN FAX liable for such third parties’ use or disclosure of your information. A third party’s use of your information is subject to that third party’s privacy policy and your contract with them. Before you share your information with a third party, TOUCAN FAX encourages you to read the third party’s privacy policy and any other relevant terms.

Retention

TOUCAN FAX will retain your information for as long as necessary to provide our Service, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods are determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation. TOUCAN FAX will keep records containing Services Data, account opening documents, communications and anything else as required by applicable laws and regulations. In general, personal data relating to our Customers will be retained for the duration of the engagement with the Customer, and for a period of up to [9] years following the termination of Services to that Customer. 

Security

TOUCAN FAX has implemented administrative, technical, and physical safeguards to help prevent unauthorized access, use, or disclosure of your information. However, because no security measures are perfect, there is always some risk involved in transmitting your information over the internet. TOUCAN FAX cannot guarantee the security of your information, and you transmit it to and through the Services at your own risk. 

You can help prevent unauthorized access to your account and information by protecting your password appropriately and limiting access to your account (for example, by signing off after you have finished accessing your account). You are solely responsible for all activity that takes place through your account, including any unauthorized use. 

Children’s Privacy

The Services are not intended for children under the age of 18. TOUCAN FAX does not knowingly collect personal information from children under the age of 18. If TOUCAN FAX learns that a child has provided TOUCAN FAX with personal information (as that term is defined in the Children’s Online Privacy Protection Act (COPPA)), TOUCAN FAX will delete such information in accordance with applicable law or if TOUCAN FAX otherwise determines Customer accounts are held by users under 18, TOUCAN FAX reserves the right to take actions TOUCAN FAX deems appropriate, including deleting such accounts.

Notice to Non-U.S. Users and Consent to Transfers

TOUCAN FAX and our computer systems are based in the United States, so TOUCAN FAX will process your information in the United States, where the privacy laws may not be as protective as those in your jurisdiction. By using the Services, you understand and agree to the transfer of your information to the United States and to the processing of that information as described in this Policy. 

Where required, TOUCAN FAX will use appropriate safeguards for transferring the data of residents of the EEA or UK.  This may include signing Standard Contractual Clauses that govern the transfers of such data, or a TOUCAN FAX Department of Commerce and EU Commission approved program if one is agreed.

For non-EEA/UK residents, TOUCAN FAX will transfer your data in accordance with applicable law.

Notice to EEA and UK Residents

Right to Complain. TOUCAN FAX encourages you to contact TOUCAN FAX directly and allow TOUCAN FAX to work with you to address any concerns you might have about our privacy practices. Nevertheless, you have the right to lodge a complaint with a competent data protection supervisory authority, in particular in the EU Member State where you reside or work, or the place of the alleged infringement. You have the right to do so if you consider that the processing of Personal Data relating to you infringes applicable data protection laws.

Notice to California Residents 

If you are a California resident, California law requires TOUCAN FAX to provide you with some additional information regarding how TOUCAN FAX collects, use, and share your “personal information” (as defined in the California Consumer Privacy Act (“CCPA”)).

Categories of Personal Information TOUCAN FAX Collects.  TOUCAN FAX collects information from and about you as specified in the section above titled “Types of Information TOUCAN FAX Collects.” This information includes the following categories of personal information: 

·          Identifiers (such as name, address, IP address, and email address);

·          Commercial information (such as products or services purchased, obtained, or considered);

·          Payment information;

·          Internet or other electronic Network Activity Information (such as browsing history, search history, and information regarding your interaction with our Services);

·          Location Data; 

·          Audio information (specifically, information from customer service calls, as explained above); and

·          Inferences drawn from any of the above information.

The CCPA sets forth certain obligations for businesses that “sell” personal information to third parties. To the extent that re-targeted advertising is a sale of personal information, in that regard TOUCAN FAX may be selling personal information; to opt out of such re-targeted advertising, please use the cookie tool to block cookies on your browser and device.

Your Rights.  California residents (or their authorized representative) have the right to request the actions listed in the section above titled “Your Choices and Rights.” To request to exercise any of these rights, please contact TOUCAN FAX using the contact method in the section below.

The CCPA further provides you with the right to information about the financial incentives that TOUCAN FAX offers to you, if any, and to not to be discriminated against (as provided for in applicable law) for exercising your rights. Please note that certain information may be exempt from such requests under California law. For example, TOUCAN FAX needs certain information in order to provide the Services to you. TOUCAN FAX also will take reasonable steps to verify your identity before responding to a request. 

Shine the Light Disclosure.  The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from TOUCAN FAX regarding the manner in which TOUCAN FAX shares certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. TOUCAN FAX does not share your personal information with third parties for their own direct marketing purposes.

Changes to this Policy

TOUCAN FAX reserves the right, in our sole discretion, to amend or update this Policy from time to time. If TOUCAN FAX makes any material changes to this Policy, TOUCAN FAX will notify you as required by law. You are advised to consult this Policy on a regular basis for any changes.

Contacting TOUCAN FAX

If you have any concerns or questions about this Policy or your rights, please contact TOUCAN FAX via email:

hello@toucanfax.com